Google and Amazon’s information request policies for the US say that in most cases, authorities will have to present a warrant, subpoena, or similar court order before they’ll hand over data. This much is true for Apple, Arlo, Anker, and Wyze too — they’d be breaking the law if they didn’t. Unlike those companies, though, Google and Amazon will make exceptions if a law enforcement submits an emergency request for data.
Earlier this month, Amazon disclosed that it had already fulfilled 11 such requests this year. Google’s transparency report doesn’t seem to include information specifically about emergency requests, and the company didn’t immediately respond to The Verge’s request for comment on how many it’s fulfilled.
Here’s what Google’s information request policy has to say about “requests for information in emergencies:”
If we reasonably believe that we can prevent someone from dying or from suffering serious physical harm, we may provide information to a government agency — for example, in the case of bomb threats, school shootings, kidnappings, suicide prevention, and missing persons cases. We still consider these requests in light of applicable laws and our policies
An unnamed Nest spokesperson did tell CNET that the company tries to give its users notice when it provides their data under these circumstances (though it does say that in emergency cases that notice may not come unless Google hears that “the emergency has passed”). Amazon, on the other hand, declined to tell either The Verge or CNET whether it would even let its users know that it let police access their videos.
Legally speaking, a company is allowed to share this kind of data with police if it believes there’s an emergency, but the laws we’ve seen don’t force companies to share. Perhaps that’s why Arlo is pushing back against Amazon and Google’s practices and suggesting that police should get a warrant if the situation really is an emergency.
“If a situation is urgent enough for law enforcement to request a warrantless search of Arlo’s property then this situation also should be urgent enough for law enforcement or a prosecuting attorney to instead request an immediate hearing from a judge for issuance of a warrant to promptly serve on Arlo,” the company told CNET. Amazon told CNET that it does deny some emergency requests “when we believe that law enforcement can swiftly obtain and serve us with such a demand.”
Apple and Anker’s Eufy, meanwhile, claim that even they don’t have access to users’ video, thanks to the fact that their systems use end-to-end encryption by default. Despite all the partnerships Ring has with police, you can turn on end-to-end encryption for some of its products, though there are a lot of caveats. For one, the feature doesn’t work with its battery-operated cameras, which are, you know, pretty much the thing everybody thinks of when they think of Ring. It’s also not on by default, and you have to give up a few features to use it, like using Alexa greetings, or viewing Ring videos on your computer. Google, meanwhile, doesn’t offer end-to-end encryption on its Nest Cams last we checked.
It’s worth stating the obvious: Arlo, Apple, Wyze, and Eufy’s policies around emergency requests from law enforcement don’t necessarily mean these companies are keeping your data safe in other ways. Last year, Anker apologized after hundreds of Eufy customers had their cameras’ feeds exposed to strangers, and it recently came to light that Wyze failed failed to alert its customers to gaping security flaws in some of its cameras that it had known about for years. And while Apple may not have a way to share your HomeKit Secure Video footage, it does comply with other emergency data requests from law enforcement — as evidenced by reports that it, and other companies like Meta, shared customer information with hackers sending in phony emergency requests.